Terms of Service

Last Updated: May 7, 2026

These Terms of Service (“Terms”) govern your use of the website westrow-luxury.com (the “Site”) and the purchase of products from Westrow Luxury (“we,” “us,” “our”).

By accessing our Site, browsing our products, creating an account, or purchasing from us, you agree to be bound by these Terms.

1. Eligibility

By using this Site, you confirm that:

You are at least 18 years old, or you are using the Site with the permission and supervision of a parent or legal guardian.

You also agree to provide accurate, current, and complete information when placing an order, creating an account, or contacting us.

2. General Conditions

We reserve the right to refuse service, cancel orders, limit quantities, or restrict access to the Site at any time, where permitted by law.

You agree not to:

  • Use our products, Site, or services for unlawful, fraudulent, abusive, or unauthorized purposes;
  • Violate any applicable laws, regulations, or third-party rights;
  • Attempt to interfere with the security, functionality, performance, or integrity of the Site;
  • Upload, transmit, or distribute viruses, malware, harmful code, or disruptive content;
  • Use the Site to collect, scrape, copy, or misuse information without permission;
  • Impersonate any person, company, or entity;
  • Use our Site or products for unauthorized resale or commercial distribution.

3. Products and Services

Westrow Luxury offers watches and related products through our online store.

All products are subject to availability.

We reserve the right to:

  • Limit the quantities of any product available for purchase;
  • Discontinue any product at any time;
  • Modify product descriptions, images, specifications, materials, sizes, colors, pricing, or availability without prior notice;
  • Refuse or cancel orders where product information, pricing, promotions, or availability is incorrect.

We make reasonable efforts to display our products as accurately as possible. However, we cannot guarantee that your device screen will display colors, textures, materials, dimensions, or product details exactly as they appear in real life.

Product images are for illustrative purposes only and may vary slightly from the actual item due to lighting, photography, screen settings, production updates, or other factors.

4. Pricing and Payments

All prices are displayed in the applicable currency shown on the Site and may change without notice.

Final pricing, taxes, shipping costs, discounts, and fees are confirmed at checkout before payment is submitted.

Payments are securely processed through Shopify and third-party payment providers, which may include Shopify Payments, Stripe, PayPal, Shop Pay, Apple Pay, Google Pay, credit card networks, or other payment options available at checkout.

By placing an order, you confirm that:

  • You are authorized to use the selected payment method;
  • All payment and billing information provided is accurate and complete;
  • You agree to pay all charges associated with your order.

We reserve the right to cancel or refuse orders in cases of suspected fraud, unauthorized activity, payment issues, chargeback risk, or violation of these Terms.

5. Order Acceptance and Cancellation

After placing an order, you may receive an order confirmation email. This confirmation does not guarantee final acceptance of your order.

We reserve the right to refuse, cancel, or limit any order, including due to:

  • Product availability issues;
  • Errors in pricing, product descriptions, promotions, or product information;
  • Payment processing issues;
  • Suspected fraudulent, unauthorized, or abusive activity;
  • High-risk orders flagged by fraud prevention systems;
  • Violation of these Terms.

If an order is cancelled after payment has been captured, we will issue a refund to the original payment method, where applicable.

If you need to cancel or modify an order, please contact us as soon as possible at:

support@westrow-luxury.com

We cannot guarantee that an order can be cancelled or changed once it has been processed, packed, or shipped.

6. Shipping and Delivery

Westrow Luxury primarily serves customers in the United States.

Shipping times, delivery estimates, and processing times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers;
  • Incorrect or incomplete shipping information provided by the customer;
  • Weather conditions;
  • Holidays;
  • Strikes;
  • Operational disruptions;
  • Supply chain delays;
  • Events beyond our control.

Customers are responsible for providing complete and accurate shipping information at checkout.

Risk of loss may pass to you once the order has been handed to the shipping carrier or marked as delivered by the carrier, subject to applicable law.

For more information, please review our Shipping Policy.

7. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our dedicated Return & Refund Policy available on the Site.

We reserve the right to refuse returns or refunds that do not comply with our stated conditions, including items that are used, worn, damaged, altered, missing packaging, returned outside the allowed period, or not eligible for return.

Refunds, where approved, will usually be issued to the original payment method.

Shipping fees, handling fees, taxes, or other third-party charges may be non-refundable unless required by law or unless the return is due to our error.

8. Discounts and Promotions

Promotional codes, discounts, offers, and sales are subject to availability and may be modified, suspended, or cancelled at any time.

Discount codes may not be combined unless expressly stated.

Promotions may be subject to expiration dates, product exclusions, order minimums, geographic limitations, or other conditions.

Discount codes must be applied at checkout and cannot be applied retroactively after an order has been placed.

We reserve the right to cancel orders where a promotion, discount code, or pricing error has been misused or applied incorrectly.

9. Intellectual Property

All content on this Site, including but not limited to:

  • Brand names;
  • Logos;
  • Text;
  • Product images;
  • Graphics;
  • Website design;
  • Layout;
  • Videos;
  • Banners;
  • Icons;
  • Marketing materials;
  • Product descriptions;

is owned by or licensed to Westrow Luxury and is protected by applicable intellectual property, copyright, trademark, and unfair competition laws.

Unauthorized use, copying, reproduction, modification, distribution, resale, scraping, downloading, or exploitation of any Site content is strictly prohibited.

You may not use the Westrow Luxury name, logo, product images, or brand elements without our prior written permission.

10. User Content and Reviews

If you submit reviews, photos, comments, feedback, testimonials, or other content to us, you grant Westrow Luxury a non-exclusive, worldwide, royalty-free right to use, reproduce, publish, display, edit, distribute, and promote such content for marketing, promotional, operational, and business purposes.

You agree that any content you submit must not be unlawful, defamatory, abusive, misleading, infringing, offensive, obscene, or harmful.

We reserve the right to remove, edit, or refuse any user content at our discretion.

11. Third-Party Tools and Links

Our Site may include links to third-party websites, payment providers, apps, plug-ins, tracking tools, shipping platforms, analytics tools, marketing platforms, or other services.

We are not responsible for the content, policies, availability, security, accuracy, or practices of third-party websites or services.

Your use of third-party services may be governed by their own terms and privacy policies.

12. Disclaimer of Warranties

The Site, products, and services are provided “as is” and “as available,” unless otherwise required by law.

We do not guarantee that:

  • The Site will always be available, uninterrupted, secure, or error-free;
  • Product descriptions or images will always be completely accurate, current, or free from errors;
  • Any defects or errors will be corrected immediately;
  • The Site will be free from viruses or harmful components.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection laws.

13. Limitation of Liability

To the fullest extent permitted by law, Westrow Luxury shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to:

  • Loss of profits;
  • Loss of revenue;
  • Loss of data;
  • Loss of business opportunity;
  • Service interruptions;
  • Delivery delays;
  • Product misuse;
  • Damages arising from your use of the Site or products.

Our total liability for any claim relating to your purchase shall not exceed the amount paid for the product giving rise to the claim, unless otherwise required by law.

Some states do not allow certain limitations of liability, so some limitations may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless Westrow Luxury, its owners, directors, employees, affiliates, partners, suppliers, service providers, payment processors, and ecommerce platform providers from any claims, damages, losses, liabilities, costs, or expenses, including reasonable attorneys’ fees, arising from:

  • Your breach of these Terms;
  • Your misuse of the Site or products;
  • Your violation of any law or third-party rights;
  • Fraudulent, abusive, or unauthorized activity connected to your account, order, or payment method.

15. Privacy

Your personal information is processed in accordance with our Privacy Policy.

By using our Site, you acknowledge that we may collect, use, and share personal information as described in our Privacy Policy.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Illinois, United States, without regard to conflict of law principles.

Where permitted by law, any disputes shall be resolved in the appropriate state or federal courts located in Illinois, United States.

17. Changes to These Terms

We reserve the right to update, modify, or replace these Terms at any time.

Changes will take effect immediately upon publication on the Site unless otherwise stated.

Your continued use of the Site after changes are posted means you accept the updated Terms.

We encourage you to review these Terms periodically.

18. Contact Information

For any questions regarding these Terms, please contact:

Westrow Luxury
Email: support@westrow-luxury.com
Website: https://westrow-luxury.com/
Address: 1010 W 95th St APT 22A, Chicago, IL 60643, United States