Shipping policy
Last Updated: May 7, 2026
At Westrow Luxury, we are committed to providing a smooth and reliable shipping experience for our customers.
Please read this Shipping Policy carefully before placing your order.
Order Processing Time
All orders are processed after payment has been successfully received and verified.
Our standard order processing time is typically 1 to 3 business days, excluding weekends and holidays.
During high-demand periods, promotional events, holidays, or unexpected delays, processing times may take slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.
Shipping Destinations
Westrow Luxury primarily ships to customers within the United States.
At this time, our store is focused on serving the U.S. market.
If shipping availability changes in the future, the available shipping options will be shown at checkout.
Shipping Rates
Shipping rates, if applicable, are calculated and displayed at checkout before you complete your purchase.
From time to time, Westrow Luxury may offer promotional shipping benefits, such as free shipping, for eligible orders or limited-time offers.
Any free shipping offer is subject to change, modification, or cancellation at any time.
Estimated Delivery Time
Estimated delivery times may vary depending on your location, shipping method, carrier availability, order volume, and other factors outside our control.
Typical delivery estimates will be shown at checkout or in your shipping confirmation when available.
Please note that delivery estimates are not guaranteed.
Westrow Luxury is not responsible for delays caused by shipping carriers, weather conditions, incorrect addresses, holidays, customs processing, supply chain disruptions, or events beyond our control.
Tracking Your Order
Once your order ships, you will receive a confirmation email with tracking details, when available.
Please allow some time for the tracking information to update after your package has been shipped.
You may also track your order through the Track Your Order page on our website.
If you have not received tracking information or need help locating your package, please contact us at:
Please include your order number and the email address used at checkout.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before placing your order.
Westrow Luxury is not responsible for packages delayed, lost, returned, or delivered to the wrong address due to incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping address, please contact us immediately at:
We cannot guarantee that address changes can be made once an order has been processed, packed, or shipped.
Lost, Delayed, or Stolen Packages
Once an order has been transferred to the shipping carrier, delivery is handled by the carrier.
If your package is marked as delivered but you have not received it, please check:
- Your mailbox, front door, porch, building reception, or package room;
- Nearby areas around your delivery location;
- With neighbors, family members, roommates, or building staff;
- The shipping carrier’s tracking updates.
Westrow Luxury is not responsible for packages that are lost, stolen, delayed, damaged, or misdelivered after they have been marked as delivered by the carrier.
However, if you need assistance, please contact us at:
We will do our best to help you review the situation.
Refused or Undeliverable Packages
If a package is refused, returned to sender, or deemed undeliverable due to an incorrect address, missed delivery attempts, failure to collect the package, or other customer-related issues, any reshipping fees, return shipping costs, or carrier charges may be the responsibility of the customer.
Refunds for refused or undeliverable packages may be reduced by any shipping, handling, or carrier fees where permitted by law.
Order Cancellations and Shipping Changes
If you need to cancel your order or update your shipping details, please contact us as soon as possible at:
We cannot guarantee that changes or cancellations can be made once an order has been processed, packed, or shipped.
If your order has already shipped, you may need to wait until it is delivered and then follow our Return & Refund Policy.
Multiple Packages
In some cases, items from the same order may ship separately due to product availability, fulfillment location, or carrier handling.
If your order ships in multiple packages, you may receive separate tracking numbers.
Shipping Delays
Although we work to process and ship orders as quickly as possible, delays may occasionally occur due to:
- High order volume;
- Carrier delays;
- Weather conditions;
- Holidays;
- Incorrect or incomplete shipping information;
- Payment verification;
- Supply chain disruptions;
- Events outside our control.
We appreciate your patience and understanding if a delay occurs.
Damaged Items During Shipping
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or incorrect, please contact us immediately at:
Please include:
- Your order number;
- A clear description of the issue;
- Photos or videos of the item;
- Photos of the packaging;
- Photos of the shipping label.
We will review the issue and help resolve it in accordance with our Return & Refund Policy.
Contact Us
For any shipping questions, order updates, or delivery concerns, please contact us:
Westrow Luxury
Email: support@westrow-luxury.com
Website: https://westrow-luxury.com/
Address: 1010 W 95th St APT 22A, Chicago, IL 60643, United States