Terms of service
Last Updated: May 7, 2026
Overview
Welcome to Westrow Luxury.
The terms “we,” “us,” and “our” refer to Westrow Luxury. Westrow Luxury operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience.
Westrow Luxury is powered by Shopify, which enables us to provide our online store and related services to you.
These Terms of Service, together with any policies referenced on our website, describe your rights and responsibilities when you use our website, purchase from us, or interact with our services.
Please read these Terms of Service carefully. By visiting, browsing, interacting with, or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service, you should not access or use our website or services.
Section 1 — Access and Account
By using our website or placing an order, you represent that you are at least the age of majority in your state or place of residence, or that you have given us your consent to allow any minor dependents to use this website under your supervision.
To access certain features, browse our store, or purchase products, you may be asked to provide information such as your name, email address, billing address, shipping address, phone number, and payment details.
You agree that all information you provide is accurate, current, and complete. You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account.
You may not transfer, sell, assign, or license your account to any other person.
Section 2 — Our Products
Westrow Luxury offers watches and related products through our online store.
We make every effort to display our products as accurately as possible, including product images, descriptions, colors, materials, dimensions, and pricing. However, we cannot guarantee that your device’s display will accurately reflect the true color, finish, or appearance of each product.
Product images are for illustrative purposes and may vary slightly from the item received due to lighting, photography, screen settings, production updates, or other factors.
All product descriptions, pricing, availability, and promotions are subject to change at any time without notice. We reserve the right to discontinue any product at any time.
We may limit the quantities of any products we offer or sell, including limiting sales to any person, geographic region, or jurisdiction, on a case-by-case basis.
Section 3 — Orders
When you place an order through our website, you are making an offer to purchase the selected product or products.
Westrow Luxury reserves the right to accept, decline, cancel, or modify any order for any reason, including but not limited to suspected fraud, payment issues, inventory errors, pricing errors, shipping restrictions, or incorrect customer information.
Your order is not accepted until payment has been processed and your order has been confirmed.
Please review your order carefully before submitting it. Once an order has been accepted, processed, packed, or shipped, we may be unable to accommodate cancellation or modification requests.
If we cancel or make a change to an order, we will attempt to notify you using the email address, billing address, shipping address, or phone number provided at checkout.
Your purchases are subject to our Return & Refund Policy.
You agree that any products purchased from Westrow Luxury are for personal or household use only and not for commercial resale, unauthorized distribution, or export.
Section 4 — Prices, Discounts, and Billing
Prices, discounts, promotions, and availability are subject to change without notice.
The price charged for a product will be the price in effect at the time your order is placed and will be shown in your order confirmation email.
Unless otherwise stated, posted prices do not include applicable taxes, shipping fees, handling fees, duties, customs charges, or other third-party charges.
We may offer promotions, discount codes, limited-time offers, or sales from time to time. These promotions may be subject to additional terms and may be changed, extended, or discontinued at our discretion.
Discount codes must be applied at checkout and cannot be applied retroactively after an order is placed.
You agree to provide current, complete, and accurate purchase, payment, billing, and shipping information for all purchases made through our website.
You represent and warrant that:
- The payment information you provide is true, correct, and complete;
- You are authorized to use the selected payment method;
- Charges incurred by you will be honored by your payment provider;
- You will pay all charges incurred at the posted prices, including applicable taxes, shipping, and handling fees.
Section 5 — Shipping and Delivery
Westrow Luxury primarily serves customers in the United States.
Shipping times, processing times, and delivery estimates provided on our website are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs processing, incorrect addresses, failed delivery attempts, weather events, supply chain disruptions, holidays, or events outside of our control.
Customers are responsible for providing accurate and complete shipping information at checkout.
If a package is delayed, lost, returned to sender, refused, or undeliverable due to incorrect customer information or failure to collect the package, additional shipping or handling costs may apply.
Once an order is transferred to the shipping carrier, risk of loss may pass to the customer to the extent permitted by applicable law.
Section 6 — Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are governed by our Return & Refund Policy.
Please review that policy carefully before placing an order.
Items sent back to us without first requesting a return may not be accepted.
For any return, exchange, or refund questions, contact us at:
Section 7 — Intellectual Property
All content on our website, including but not limited to text, images, product photos, graphics, logos, icons, designs, page layouts, video, audio, product descriptions, brand elements, and other materials, is owned by or licensed to Westrow Luxury and is protected by applicable intellectual property laws.
You may use our website only for personal, non-commercial purposes.
You may not copy, reproduce, distribute, modify, publish, display, sell, resell, download, store, scrape, transmit, or exploit any part of our website or content without our prior written permission.
The names, logos, product names, designs, slogans, and branding associated with Westrow Luxury are trademarks or brand assets of Westrow Luxury or its licensors.
You may not use our trademarks, logos, brand elements, product images, or website content without our prior written consent.
All rights not expressly granted in these Terms are reserved by Westrow Luxury.
Section 8 — Optional Tools and Third-Party Services
We may provide access to third-party tools, apps, payment processors, shipping services, tracking tools, analytics tools, or other external services.
These third-party tools and services are provided “as is” and “as available,” without warranties, representations, or conditions of any kind from Westrow Luxury.
Your use of third-party tools is at your own risk and may be subject to the terms and policies of the relevant third-party provider.
We are not responsible for the performance, accuracy, security, availability, or content of third-party tools or services.
Section 9 — Third-Party Links
Our website may contain links to third-party websites, services, apps, or resources that are not owned or controlled by Westrow Luxury.
We are not responsible for reviewing or evaluating the content, accuracy, policies, practices, or security of third-party websites.
If you choose to access third-party links, you do so at your own risk.
Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third party.
Section 10 — Relationship with Shopify
Westrow Luxury is powered by Shopify, which enables us to provide our online store and related services.
However, any purchases made through our store are made directly with Westrow Luxury.
By using our website, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Westrow Luxury, including any injury, damage, loss, claim, or dispute arising from products purchased from us.
To the fullest extent permitted by law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with Westrow Luxury.
Section 11 — Privacy Policy
Your submission of personal information through our website is governed by our Privacy Policy.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
Because our store is powered by Shopify, Shopify may collect and process personal information about your access to and use of our website in order to provide and improve the services.
Information you submit through our website may be transmitted to Shopify, payment providers, shipping providers, analytics providers, marketing providers, and other service providers as necessary to operate our business and provide services to you.
Section 12 — Customer Feedback, Reviews, and Submissions
If you submit, upload, post, email, or otherwise share feedback, reviews, suggestions, photos, videos, testimonials, ideas, or other content with us, you grant Westrow Luxury a worldwide, royalty-free, perpetual, sublicensable, and transferable license to use, reproduce, modify, publish, display, distribute, and promote such content in any medium.
This may include using customer reviews, product photos, or feedback for marketing, advertising, website content, social media, or promotional purposes.
You represent and warrant that:
- You own or have the necessary rights to submit such content;
- Your content does not violate any third-party rights;
- Your content is accurate and not misleading;
- Your content does not contain unlawful, abusive, obscene, defamatory, or harmful material.
We may, but are not obligated to, monitor, edit, or remove content that we determine violates these Terms or is otherwise objectionable.
Section 13 — Errors, Inaccuracies, and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, delivery times, availability, or other details.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on our website is inaccurate at any time, including after you have submitted your order.
We are not obligated to update, amend, or clarify information except as required by law.
Section 14 — Prohibited Uses
You may use our website and services only for lawful purposes.
You agree not to use our website or services:
- For any unlawful, fraudulent, abusive, or malicious purpose;
- To violate any federal, state, local, or international law;
- To infringe upon or violate our intellectual property rights or the rights of others;
- To harass, abuse, insult, defame, intimidate, or harm any person;
- To submit false, misleading, or inaccurate information;
- To transmit viruses, malware, or harmful code;
- To collect or track personal information of others;
- To spam, phish, pharm, pretext, crawl, scrape, or exploit the website;
- To interfere with or bypass security features of the website;
- To impersonate another person or entity;
- To use automated systems, bots, scrapers, or data extraction tools without authorization;
- To reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or services.
We reserve the right to suspend, restrict, or terminate your access to our website or services if we determine that you have violated these Terms.
Section 15 — Order Restrictions and Fraud Prevention
We reserve the right to refuse, cancel, or limit any order that appears to be placed by dealers, resellers, distributors, unauthorized commercial buyers, or accounts suspected of fraudulent activity.
We may require additional verification before accepting or shipping an order.
If we suspect fraud, unauthorized payment use, chargeback abuse, address misuse, or suspicious activity, we may cancel the order and report the activity to the appropriate payment provider, financial institution, carrier, or legal authority.
Section 16 — Termination
We may terminate or suspend your access to our website or services at any time, without notice, if we determine that you have violated these Terms or engaged in conduct that may harm Westrow Luxury, our customers, Shopify, service providers, or other third parties.
You will remain liable for all amounts due up to and including the date of termination.
Sections related to intellectual property, feedback, disclaimers, limitation of liability, indemnification, governing law, privacy, and any provisions that by their nature should survive termination will continue to apply after termination.
Section 17 — Disclaimer of Warranties
Our website, services, and products are provided on an “as is” and “as available” basis, except as expressly stated by Westrow Luxury.
We do not guarantee that our website or services will be uninterrupted, timely, secure, error-free, or free from viruses or other harmful components.
To the fullest extent permitted by law, Westrow Luxury disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
Some jurisdictions do not allow limitations on implied warranties, so some of the above limitations may not apply to you.
Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection laws.
Section 18 — Limitation of Liability
To the fullest extent permitted by law, Westrow Luxury, its owners, partners, directors, officers, employees, affiliates, agents, contractors, service providers, suppliers, and licensors shall not be liable for any direct, indirect, incidental, punitive, special, consequential, or similar damages of any kind.
This includes, without limitation, damages for lost profits, lost revenue, lost savings, loss of data, replacement costs, business interruption, or any similar damages arising from:
- Your use of our website or services;
- Your purchase or use of any product;
- Delays, errors, or interruptions;
- Product descriptions, pricing, or availability errors;
- Unauthorized access to your information;
- Third-party services, tools, or websites.
In no event shall our total liability exceed the amount paid by you for the product or service giving rise to the claim, to the extent permitted by law.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some limitations may not apply to you.
Section 19 — Indemnification
You agree to indemnify, defend, and hold harmless Westrow Luxury, Shopify, and our affiliates, partners, owners, directors, officers, employees, agents, contractors, service providers, licensors, and suppliers from any claims, losses, damages, liabilities, costs, or expenses, including reasonable attorneys’ fees, arising from:
- Your breach of these Terms;
- Your violation of any law;
- Your violation of any rights of a third party;
- Your misuse of our website, services, or products;
- Your submission of false, misleading, or inaccurate information.
We reserve the right to control the defense and settlement of any claim subject to indemnification, and you agree to cooperate with us in defending such claims.
Section 20 — Severability
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law.
The unenforceable portion shall be deemed severed from these Terms, and such determination shall not affect the validity and enforceability of any remaining provisions.
Section 21 — Waiver and Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms of Service, together with any policies posted on our website, constitute the entire agreement between you and Westrow Luxury regarding your use of our website and services.
These Terms supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
Section 22 — Assignment
You may not assign, transfer, or delegate these Terms or any rights or obligations under these Terms without our prior written consent.
We may assign, transfer, or delegate these Terms and our rights and obligations without notice or consent, including in connection with a merger, acquisition, business transfer, restructuring, or sale of assets.
Section 23 — Governing Law
These Terms of Service and any separate agreements through which we provide services or products to you shall be governed by and interpreted in accordance with the laws of the State of Illinois, United States, without regard to conflict of law principles.
To the extent permitted by law, you agree that any dispute arising from or relating to these Terms, your use of our website, or your purchase from Westrow Luxury shall be handled in the appropriate state or federal courts located in Illinois, United States.
Section 24 — Changes to These Terms
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, replace, or modify any part of these Terms by posting updates to our website.
It is your responsibility to check our website periodically for changes.
Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.
Section 25 — Contact Information
Questions about these Terms of Service should be sent to us at:
Westrow Luxury
Email: support@westrow-luxury.com
Website: https://westrow-luxury.com/
Address: 1010 W 95th St APT 22A, Chicago, IL 60643, United States