Refund policy
Last Updated: May 7, 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, undamaged, with tags, protective materials, accessories, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at:
Please note that returns will need to be sent to the following address:
1010 W 95th St APT 22A, Chicago, IL 60643, United States
If your return is accepted, we will send you return instructions, including details on how and where to send your package. Depending on the reason for the return, a return shipping label may be provided.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at:
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
This allows us to evaluate the issue and make it right.
To report a damaged, defective, or incorrect item, please contact us at:
Please include your order number, a clear description of the issue, and photos or videos of the item, packaging, and shipping label.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom products, such as special orders or personalized items;
- Items that have been worn, used, scratched, damaged, altered, or modified;
- Items returned without original packaging, tags, protective materials, accessories, or proof of purchase;
- Gift cards;
- Items marked as final sale;
- Products returned outside the 30-day return window;
- Items damaged due to misuse, improper care, accidents, or normal wear and tear.
For quality and inspection purposes, all returned watches must be received in their original condition.
Unfortunately, we cannot accept returns on final sale items or gift cards.
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have.
Once the return is accepted, you can make a separate purchase for the new item.
Exchanges may be available depending on product availability. If you would like to request an exchange, please contact us at:
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not.
If approved, you will be automatically refunded to your original payment method within 10 business days.
Please remember that it may take some time for your bank, credit card company, or payment provider to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at:
Return Shipping
Unless the item is defective, damaged, incorrect, or the return is due to our error, customers may be responsible for return shipping costs.
Original shipping fees, handling fees, and other third-party charges are non-refundable unless required by law or unless the return is due to our error.
We recommend using a trackable shipping service, as Westrow Luxury is not responsible for returned items that are lost, delayed, damaged, or misdelivered during transit.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
We cannot guarantee that an order can be canceled once it has been processed, packed, or shipped.
If your order has already shipped, you may need to wait until it is delivered and then request a return under this policy.
Refused or Undeliverable Packages
Customers are responsible for providing accurate shipping information at checkout.
If a package is refused, returned to sender, or undeliverable due to an incorrect address, missed delivery, or failure to collect the package, any reshipping costs, return shipping fees, or carrier charges may be deducted from the refund where permitted by law.
Contact
For any questions regarding returns, exchanges, or refunds, please contact:
Westrow Luxury
Email: support@westrow-luxury.com
Website: https://westrow-luxury.com/